Cargo Colis ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information from users ("you" or "users") of the Cargo Colis application ("app"). By using our app, you agree to the collection, use, and disclosure of information in accordance with this policy.

We collect information that is necessary to provide our services, improve user experience, and ensure a secure environment for all users.

• Personal Identification Information: When you register or use our app, we may collect personal details, such as your name, contact details (email, phone number), and address.
• Location Data: We may collect your location to facilitate accurate delivery and pick-up services between consumers and transporters.
• Payment Information: If you make payments within our app, we collect transaction details, which may include payment method, billing address, and other payment-related information. Payment data is handled by secure third-party payment processors.
• Usage Data: We collect information on how you interact with our app, including the features you use and the actions you take within the app.
• Device Information: We may collect information on the device you use to access the app, such as IP address, device ID, operating system, and app version.

3. How We Use Collected Information

We use the collected information to:

• Facilitate and manage the matching process between consumers and transporters
• Verify and authenticate users to maintain a secure platform
• Process payments and manage billing
• Communicate with you regarding your account, bookings, and support requests
• Personalize your experience and improve our app's functionality
• Monitor app usage and performance for troubleshooting and analytics

4. Sharing Your Information

We may share your personal information with:

• Transporters: Limited personal information, such as your contact details and location, may be shared with transporters to complete deliveries.
• Service Providers: We use third-party service providers to support various aspects of our operations, such as payment processing, data analysis, and customer support. These providers are contractually obligated to protect your information.
• Legal Authorities: If required by law or to protect our rights, we may disclose personal information to law enforcement, regulators, or other legal entities.

5. Data Security

We take reasonable steps to protect your data against unauthorized access, disclosure, or loss. We use encryption, secure servers, and access restrictions to safeguard your information. However, no method of electronic storage or transmission is fully secure, so we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access or update your personal information
• Request deletion of your data, subject to legal and contractual obligations
• Restrict or object to certain processing of your information
• Withdraw consent where data processing is based on consent

To exercise these rights, please contact us at contact@cargocolis.com

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we will securely delete or anonymize your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app, and if the changes are significant, we will provide a more prominent notice or seek your consent as required by law.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cargo Colis
E-mail: contact@cargocolis.com